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FAQs
Orders Below are some of are common questions about orders.
To make a purchase on an e-commerce store, follow these steps:
1. Browse the Store: Find the items you want to buy by browsing categories or using the search bar.
2. Select Items: Click on the item to view its details and then click “Add to Cart.”
3. Review Cart: Go to your cart to review the selected items and make any necessary changes.
4. Checkout: Click “Checkout” and enter your shipping and payment information.
5. Place Order: Review your order summary and click “Place Order” to complete the purchase.
You’ll receive a confirmation email with your order details.
After you place an order, you’ll receive a confirmation email with your order details. Additionally, you’ll receive a call shortly to confirm your order. This ensures that your order has been successfully processed.
The order is usually processed within 24-48 hours. If the order has not been dispatched and you contact customer support within this time frame, you can change your shipping address. However, if the order has already been dispatched, the request cannot be accommodated.
Shipping & Returns Below are some common questions about shipping, returns, and exchanges
No, we don’t ship internationally at the moment. We only offer shipping within Pakistan.
Your order is typically shipped within 24-48 hours after it is placed.
If your order arrives damaged, broken, incorrect, or missing, please reach out to us within 7 days of delivery. We’re here to assist you, but it’s important to note that return requests brought up after this timeframe cannot be processed.
To aid us in resolving the issue, kindly provide a picture of your Order Invoice, which is included in your parcel, this helps us verify your order. Additionally, in cases of damage or incorrect items, we require a picture of the product itself.
Once we’ve verified your complaint within 48 hours, we’ll arrange for a pickup from your address.
Please be aware that we do not offer exchanges unless the product is damaged or incorrect. For a smooth return process, ensure all products are returned in their original condition, including all seals and tags intact. We conduct a Quality Check upon return to ensure everything is in order. Please note that we reserve the right to refuse returns if products are returned in a used or damaged condition.
We process orders within 24 hours, except on weekends.
Your order will be delivered in 3-4 business days after we confirm it.
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- Whatsapp: +(92) 318 680 5618
- Email: customer.care@dekorapk.com
